SHIPPING & RETURNS
SHIPPING POLICY
We will deliver your watch promptly and securely as soon as it reasonably possible from the moment of accepting your order. Typically, we will send goods to you via special delivery, special delivery guaranteed service with Royal Mail. Or international Tracked and signed.
Lost/Undelivered Parcels:
Please note that Skinner&Sons cannot be held responsible for any post or packages delayed or lost by Royal Mail. In the event of late or un-delivered items please contact us and we will contact Royal Mail in order to track your package, where will be advised as to the status of your package as soon as we receive an update. In the event of a lost parcel, we can only offer a refund after Royal Mail has confirmed the package as lost (which is usually 10 working days for 1st class, or 5 working days for special delivery guaranteed by 1pm).
We will not be liable for delays in delivering your goods where such delay is due to reasons outside of our control, if for whatever reason your delivery will be delayed we will contact you.
Please note that delivery lead times are extended over public holidays.
The product will be your responsibility from the time we deliver the product to the address you gave us. You own the goods once we have received payment in full.
RETURN & EXCHANGE POLICY
If you change your mind after placing an order, you can cancel it at any time before we have sent our Dispatch Email to you. To cancel your order, you will need to give us your name and address details.
Please contact us Skinnersandsons@gmail.com Emails will be acknowledged within 24 hours
How long do I have to change my mind?
In relation to the purchase of watches and jewellery you can cancel your order at any time between the time we confirm receipt of your order and the day which falls 14 days after the day you receive the delivery of the goods.
Emails will be acknowledged within 24 hours.
If you wish to return goods you have a duty to keep them in your possession and to take reasonable care of them until you return them. Goods must be returned in their original condition, including immediate packaging with the delivery note, within the cooling off period.
How to return an item
Return by post – what you need to do:
If for any reason you are not happy with your purchase we will endeavour to give you a refund, we do not refund delivery fees on items sent or returned to us unless items are being returned due to a fault.
If you are returning a faulty item, Skinner&Sons will refund the full postage amount shown on the parcel, back on to the payment method that you used to place the order online.
What you need to do:
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Place the items into their original presentation boxes and make sure the parcel is sealed securely in a tamper proof envelope. You should also place either the orginal receipt or copy of the watch you received with your order into the parcel.
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Should you require insurance, we recommend Royal Mail Special Delivery Guaranteed. 1st Class & Recorded delivery does not cover the watch if the parcel is lost or damaged.
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We are not responsible for loss or damage of items when being returned.
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For refunds: once we have assessed the items, the money will be put back on to the payment method that was used to place the order online.
This returns policy does not affect your statutory rights.